Make sure that you are using genuine printer ribbons and ID supplies. Also, if you use substandard cards, your printer may not be able to detect it. This means that if an incompatible or a 3rd party ribbon is installed, your ID card printer may not function. Printer ribbons are brand and model specific. If you have a spare USB or Ethernet cable, try substituting it with the cable that you are currently using. Check both ends of the cable to ensure that they are firmly attached to the printer and on your computer. This data is transmitted to the printer via USB or Ethernet cables. 2: Check your USB or Ethernet cableįor your printer to print, it needs ID data from your computer. Visit the printer manufacturer’s website to download the correct driver for your ID card printer. Ensure that your driver is not wrongly configured, incompatible, corrupted, or outdated. Printer driver is the software that enables your computer to communicate with your ID card printer, allowing it to transmit card artwork and ID data from the computer to the printer for printing and encoding onto plastic cards.
Fortunately for ID Superstore customers, expert technical support is just a phone call or e-mail away.īut before you pick up the phone, here are some basic troubleshooting tips you can try: Printer Troubleshooting Tip No. One of the most frustrating experiences when operating any piece of technology is when it fails to perform the primary function it is supposed to do.
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